JutuGo / Help centre

Help centre

Answers grouped by what you are trying to do. If none of these cover it, every tournament page has a contact link that reaches a person.

Entering

How do I enter a tournament?

Create a verified account, open the tournament you want, and use the join button. You accept the rules, upload one photo or video, and it goes into the review queue. Approved entries appear in the public gallery, usually within 12 hours.

Can I enter more than one tournament?

Yes, as many as you like. The limit is one entry per person per tournament, not one across the platform.

Can I change or replace my entry after uploading?

You can replace it while entries are still open, which sends it back through review. Once entries close, the field is locked and nothing can be swapped.

Why was my entry rejected?

The written reason is attached to your entry in your dashboard. Rejections have to cite a rule that was on the tournament page when you entered. If you think it was wrong, reply to it and a second reviewer takes a fresh look.

Can I withdraw my entry?

Any time before standings lock. It disappears from public view immediately and its votes are discarded. After standings lock the result is part of the public record, though the entry itself still comes down on request.

Voting and scoring

Why do I need a verified account to vote?

It is what makes one person equal one vote. Every vote is recorded against your account and counts once per tournament — you can change your mind but you cannot add to it. Unverified clicks are recorded but never reach a score.

Can I vote for my own entry?

No. Self-voting is blocked, and rings of linked accounts voting for each other are detected and stripped before results.

Can I change my vote?

Yes, you can update your rating or toggle your vote on your chosen contestant during the round.

My friends all voted and my score barely moved. Why?

That is the weighting working as designed. Star ratings are pulled toward the field average until an entry has enough of them, vote scores use a confidence bound rather than a raw total, and video scores lean on completion rate. Fair play has the formulas.

Where can I see how a score was calculated?

On the tournament's results page. It shows each entry's final score and the inputs behind it, plus the number of votes removed as fraudulent across the tournament.

Prizes and payouts

When do I get paid?

Standings lock 48 hours after judging ends. Prizes transfer to the wallet balance and payout details on your verified account after that, usually the same day. Full detail in the Payout policy.

Is tax deducted?

Indian law requires tax to be deducted at source on competition winnings above a statutory threshold. Where it applies we deduct it, pay it to the government and issue you a certificate. Check your own position with a tax adviser.

What if my payout fails?

We contact you on your account and hold the prize for 90 days while you correct the details. Nothing is forfeited in that window.

Is the prize money real before the tournament starts?

Yes. Prize pools are funded into escrow before entries open. A tournament cannot go live on a promise to pay later.

Your account

Can I have more than one account?

No. One account per person. Additional accounts are removed along with anything they voted on, and using them to influence a result costs you the original account too.

How do I delete my account?

From account settings. We remove your personal data within 30 days, subject to records we are legally required to keep. See the Privacy policy for what survives deletion and why.

Can I change the details my account is verified with?

Yes, with re-verification. This is deliberately slower than creating an account, because being able to swap verification details cheaply would undo the one-account rule.

Your photos and videos

Who owns my entry?

You do. Entering grants JutuGo a licence to display and promote it. We never sell it, never licence it on, and never put it in paid advertising without asking you first.

Where will my entry appear?

On its tournament page and results page for the round and 30 days after. Beyond that, the top three of every tournament are featured on our social channels, and for video tournaments verified entries can be shared across social platforms. You can opt out of external sharing at upload. Kids tournament entries are never shared externally.

Can I get something taken down?

Yes, at any time, including after a round ends. We remove it from JutuGo and delete our own posts on external platforms. Copies other people have made are outside anyone's control, which is worth knowing before you opt in.

Someone entered a photo of me without asking.

Use the report link on the entry. Entries involving identifiable people who have not consented are removed, and this is treated as a priority report rather than a queued one.

Kids tournaments

Can my child have an account?

No. Children do not hold accounts on JutuGo. The Kids Talent and Kids Drawing contests are entered and managed entirely from a parent or guardian's verified account.

What is shown publicly?

First name only. No surname, school, location or contact details. Drawing entries show the artwork alone. Comments and direct messages are disabled on these entries, and they are never posted to external social platforms.

Can I remove my child's entry?

At any time, including after results, and it disappears from public view immediately. No reason required.

Who can vote on kids entries?

Verified accounts only, and accounts created after the tournament opened carry reduced weight. The full set of protections is in the Child safety policy.

Hosting

How do I host my own tournament?

Create an account, request hosting access from the dashboard, then set up a round: name, category, prize pool and split, judging method and rules. We review the setup, you fund escrow, and it goes live. Details on the For hosts page.

What does hosting cost?

A percentage of the prize pool, quoted before you fund escrow. No listing fee and no per-entry fee.

Can a host influence who wins?

No. Hosts can reject entries at review for breaking a stated rule, with a written reason. They cannot touch scores, change the judging method once entries open, or see standings before the public.

Reporting a problem

Every entry has a report link. Use it for stolen content, an entry involving someone who did not consent, suspected vote manipulation, or anything involving a child that does not look right.

  • Reports are confidential. Your identity is never shown to the host or the entrant.
  • Child safety reports jump the queue and are reviewed the same day, always by a person.
  • You get an outcome. We tell you what we decided, even when the answer is that we found nothing.

Still stuck

Support is reachable from the contact link in the footer of every page and from your account dashboard. For anything about a specific tournament, the host's contact is on that tournament page — though disputes about scoring should come to us rather than to them, since hosts cannot change scores anyway.